Webcast highlights: The future of CRM data sharing
In the webcast, The future of CRM data sharing, we got some great insights from Rebecca Lammers, Director at Slalom and one of only 200 Salesforce MVPs in the world, and Vendia resident expert and solutions architect, James Gimourginas.
Here are five highlights from the webcast:
There is a good reason why companies take on the arduous task of combining multiple CRMs. Rebecca highlighted benefits like the ability to:
- Accelerate co-selling opportunities and sales cycles
- Quickly leverage access to customers in a recently acquired company
- Unlock new insights across organizations, such as more complete customer insights
- Always having access to the latest data
However, combining multiple CRMs is a painful process.
There are many benefits to combining multiple CRMs, but there are also barriers and limitations with existing solutions. Rebecca outlined her “nightmares” when bringing multiple CRM organizations into one reliable and trusted data view.
- With Salesforce and CRM talent in short supply, integrations prove increasingly more difficult to implement.
- Have you ever started mapping data across organizations? If so, you know how this can be a never-ending task.
- Designing integration solutions is based on the here and now. As soon as you have integrated a solution, things start to change. Adapting to new requirements can be difficult and complex.
- The most important aspect of a CRM is trust in the data. If users don’t trust they are looking at the correct and latest data, usage and adoption will go down.
- New data privacy requirements are launched constantly and need to be managed at a country or even state level. To ensure compliance, you add another layer of complexity all CRM owners need to take seriously.
The main reason integrating multiple CRMs is so difficult comes down to API limitations. Data is shared through APIs that serve no other function than piping data from A to B at certain intervals. The APIs don’t know what the data means and even if it conflicts with existing data—it just transports it. Furthermore, every data sharing connection requires its own API, leading to a criss-cross of API piping that is complex to design, build, and maintain. The result? Your data is out of date and out of sync.
James presented the Vendia solution which allows you to connect (virtually) an unlimited number of partners without adding complexity or additional cost to the development and maintenance of the solution. This is down to the fact that Vendia takes a Hub and Spoke approach, where every connection goes through the hub. Vendia intelligently evaluates and resolves any data conflicts in the hub and manages the data access restrictions between partners. This allows for data sharing in real time, across many partners, delivered in a scalable and zero maintenance environment.
The Vendia CRM solution removes the nightmares that you would normally have to deal with. No dependency on added Salesforce staffing for integration projects, the universal data model allows for easy onboarding of new partners and the sharing of any kind of data, Data privacy is managed and easily controlled, no exponential cost with additional partners, and finally, data that is synced and shared in real time leading to a trusted source that accelerates your sales teams.
Rebecca and James showed that real-time, multi-partner data sharing delivered in a scalable and zero maintenance environment wasn’t just talk. In the demo scenario, Universal Containers just bought Cloud Kicks and Northern Trail Outfitters; they were looking to share certain records with everyone while keeping other records hidden. Despite having spent only a few days on setting up the integration using the Vendia platform, Rebecca demonstrated how data was instantly available across all three systems following the update.
Get all the details and insights here: Watch the webcast