Vendia Privacy Notice

This Privacy Notice describes how we collect and use your personal information in relation to Vendia websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “Vendia Offerings”). This Privacy Notice was last updated on November 26, 2021.

This Privacy Notice does not apply to the “content” processed, stored, or hosted by our customers using Vendia Offerings in connection with a Vendia account. All data stored in Vendia Offerings is your data and you maintain full control over this data. This Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties to our customers or have their own privacy notice. Any third party software or services used in the implementation of Vendia that are not publicly exposed to customers are not available for customer review.

Personal Information We Collect

We collect your personal information in the course of providing Vendia Offerings to you.

Here are the types of information we gather:

Information You Give Us:

We collect information you provide in relation to Vendia Offerings. You provide information to us when you:

  • search for, subscribe to, or purchase Vendia Offerings;
  • create or administer your Vendia account (and you might have more than one account if you have used more than one email address when using Vendia Offerings);
  • configure your settings for, provide data access permissions for, or otherwise interact with Vendia Offerings;
  • communicate with us by phone, email, or otherwise;
  • complete a questionnaire, a support ticket, or other information request forms;
  • post on Vendia websites or participate in community features; and
  • employ notification services.

Depending on your use of Vendia Offerings, you might supply us with such information as:

  • your name, email address, physical address, phone number, and other similar contact information;
  • payment information, including credit card and bank account information --note that Vendia does not collect or store credit card or bank account information directly, though we will use third party service providers, including Stripe, Plaid, and bill.com;
  • information about your location;
  • information about your organization and your contacts, such as colleagues or people within your organization;
  • usernames, aliases, roles, and other authentication and security credential information;
  • content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions, community forums, and emails with or to us;
  • Individual and/or corporate identity and financial information sufficient to establish business relationships, such as billing and invoicing;
  • VAT numbers and other tax identifiers. \

Automatic Information:

We automatically collect certain types of information when you interact with Vendia Offerings. We collect information automatically when you:

  • visit, interact with, or use Vendia Offerings (including when you use your computer or other device to interact with Vendia Offerings);
  • download content from us;
  • open emails or click on links in emails from us; and
  • interact or communicate with us (such as when you request customer support).

Examples of the information we automatically collect include:

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
  • computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
  • the location of your device or computer;
  • authentication and security credential information;
  • content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
  • Vendia Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
  • the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Vendia Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • email addresses and phone numbers used to contact us; and
  • identifiers and information contained in cookies.

Information from Other Sources:

We might collect information about you from other sources, including service providers, partners, and publicly available sources. Examples of information we receive from other sources include:

  • billing, payment, and subscription information from Stripe, Plaid, bill.com, credit reporting agencies, or other service providers;
  • domain registration or ownership information, if you are attempting to use that information to register domain ownership in connection with a Vendia Offering;
  • marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information; and
  • search results and links, including paid listings (such as sponsored links).

How We Use Personal Information

We use your personal information to operate, provide, and improve Vendia Offerings. Our purposes for using personal information include:

  • Provide Vendia Offerings: We use your personal information to provide and deliver Vendia Offerings and process transactions related to Vendia Offerings, including registrations, subscriptions, purchases, and payments.
  • Measure, Support, and Improve Vendia Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Vendia Offerings.
  • Recommendations and Personalization: We use your personal information to recommend Vendia Offerings that might be of interest to you, identify your preferences, and personalize your experience with Vendia Offerings.
  • Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information, or to disclose to duly authorized government agencies or representatives with appropriate jurisdiction.
  • Communicate with You: We use your personal information to communicate with you in relation to Vendia Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.
  • Marketing: We use your personal information to market and promote Vendia Offerings. We might display interest-based ads for Vendia Offerings.
  • Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Vendia, and others. We may also use scoring methods to assess and manage credit risks.
  • Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you. \

Cookies

To enable our systems to recognize your browser or device and to provide Vendia Offerings, we use cookies. We use cookies, pixels, and other similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:

  • Recognizing you when you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
  • Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
  • Conducting research and diagnostics to improve our offerings.
  • Preventing fraudulent activity.
  • Improving security.
  • Reporting. This allows us to measure and analyze the performance of our offerings.

Some cookies are deleted at the end of your browsing session, while others persist between sessions. Essential cookies remain on your device for up to 365 days from your last visit to our site. Other cookies remain on your device for up to 365 days from their last use.

Information we collect through cookies

Examples of the information we automatically collect through cookies include:

  • Network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider
  • Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting
  • The location of your device or computer
  • Authentication and security credential information
  • Content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads
  • The full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time) and Vendia Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs)

How We Share Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below.

  • Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through Vendia Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: sending communications, processing payments, analyzing data, and providing marketing and sales assistance. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
  • Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). In the event that Vendia or substantially all of its assets are acquired, your information be included in the purchased or transferred assets.
  • Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Vendia, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction. \

Location of Personal Information

Vendia is located in the United States. Depending on the scope of your interactions with Vendia Offerings, your personal information may be stored in or accessed from multiple countries, including the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

How We Secure Information

At Vendia, security is our highest priority. We design our systems with your security and privacy in mind.

  • We maintain compliance programs that validate our security controls, such as SOC2.
  • We protect the security of your information during transmission to or from Vendia websites, applications, products, or services by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.
  • Passwords and other sensitive information are always encrypted at rest and in transit.
  • Vendia does not store credit card or bank account information. \

Internet Advertising and Third Parties

Vendia Offerings may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services.

Access and Choice

You can view, update, and delete certain information about your account and your interactions with Vendia Offerings. If you cannot access or update your information yourself, you can always contact us for assistance. Examples of information you can access through Vendia Offerings include:

  • your name, email address, physical address, phone number, and other similar contact information;
  • usernames, aliases, roles, and other authentication and security credential information;
  • your subscription, purchase, usage, billing, and payment history;
  • payment settings, such as payment instrument information and billing preferences;
  • tax information; and
  • email communication and notification settings.

Customers can access the information above through the Vendia Management console. Changes to some information, such as email addresses or internet domains, may affect production systems that have been configured to operate with the information previously provided, and may require assistance from Vendia to update.

You have choices about the collection and use of your personal information. Many Vendia Offerings include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain Vendia Offerings.

  • Account Information: If you want to add, update, or delete information related to your account, please go to the Vendia Management Console. When you update or delete any information, we usually keep a copy of the prior version for our records.
  • Communications: If you do not want to receive in-app notifications, please adjust your notification settings in the Vendia Management Console.
  • Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Children’s Personal Information

We don’t provide Vendia Offerings for purchase or use by children and do not market to users under the age of 18. Vendia Offerings are only available for purchase and use by users 18 years of age or older, as reflected in our terms of service and access.

Retention of Personal Information

We keep your personal information to enable your continued use of Vendia Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and the relevant government regulations and laws having jurisdiction, and we will delete your personal information in accordance with applicable law.

Contacts, Notices, and Revisions

If you have any concern about privacy at Vendia, please contact us with a thorough description, and we will try to resolve the issue for you. You may also contact us at the address below:

Vendia, Inc.
2021 Fillmore Street #1041
San Francisco, CA 94115-2708

If you interact with Vendia Offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.

Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

California Privacy Rights

California Civil Code Section § 1798.83 permits users of our websites that are California residents to request certain information regarding the personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information. Vendia does not sell your personal information or share your personal information with third parties for their marketing. To make such a request, please send an e-mail or write us at our mailing address noted in the Contact Information section above.